REFUND POLICY

We have 30 days return policy. That means If you are not completely satisfied with your online purchase, you may return it for a refund within 30 days of purchase.

Remember that you must contact us first for returning the product for eligible for the return.

We accept the return under the following conditions:

  • You must contact us first for returning the product.
  • The item does not damage or defective by you.
  • It’s not past 30 days.
  • Products must be new and resold in condition.
  • Have a strong reason for return. 

When contacting us, please include the following information (MUST):

  • Number
  • Proof-Of-Purchase
  • Reason for the return (Briefly describe details)

Our return department will carefully review all details, so please keep your information accurate, truthful, and valid.

Following the completion of the investigation, you will receive an email from us to your verification email address.

REFUND

Refund will made to your original payment method.

If you want to receive refund to another payment method, please contact with us so that we can refund that payment method. We don’t pay any extra fees other payment method, so any extra fees will deduct to the refund.

Please allow up to 5 business days for refunds to be processed after we successfully received your products. 

Depending on your bank, the refund may take some time to appear on your account.

EXCHANGE

We offer exchange. But if any exchange products not available in stock the customer need to wait for re-stocking or customer can request for refund.

DAMAGE/DEFECTIVE

Shipping time we check every product very carefully but sometime this thing happened by carrier. If you receive damage or defective products, try to reject or contact us within 5 days of the damage of defective items. We immediately take action.

GUEST-PURCHASE

We offer guest-purchase that means without registration customer can purchase from our website. But this return and refund policy also apply to the guest-purchase.

CANCELLATION

For cancellation any product, please contact with us within 6 hours. So that we immediately take action

Contact Information:

Email: support@hibirdfootwear.com

Phone: +86 13075561828

Address: Room 501, Building 4, No. 206, Jinzhai Road, Luyang District, Hefei City, Anhui Province, China